TERMS AND CONDITIONS OF SALE
Mister Travel and Events
The operations of our travel agency, Mister Travel and Events, are governed by Tunisian law, including the legislation regulating e-commerce and commercial transactions.
By registering for one of our programs, you acknowledge that you have read, understood, and accepted our Terms and Conditions of Sale.
Before finalizing this contract, you may review and confirm your selections, reservations, and any modifications you wish to make according to your needs. You may also view the electronic certificate associated with your signature.
1. Validity of the Offer
Please note that our offers are subject to availability at the time of registration.
Our registration request and descriptions constitute valid preliminary information, subject to prior sale. If the contract is not signed within 24 hours of issuance, the terms of the offer shall become null and void.
2. Travel Abroad
2.1. Prices
All displayed prices are per person, in Tunisian Dinars (TND), and are based on the exchange rates in effect on the date the offer is published online.
Prices are calculated based on the number of overnight stays, not the number of days.
Only the services explicitly mentioned in the trip description are included in the price.
Unless otherwise stated in the trip description, the following services are not included:
* Services provided before check-in on departure and after passing through customs upon return.
* Departure taxes for certain countries, payable locally in cash at check-in.
* Personal expenses, including deposits, telephone calls, tips, and other incidental expenses.
* Visa fees.
* Vaccination costs.
* Insurance.
* Optional excursions and any services not explicitly included in the trip description.
* Excess baggage charges.
* Tourist taxes.
3. Price Revision
Mister Travel and Events reserves the right to adjust prices, either upwards or downwards, under the following conditions:
* Currency fluctuations and exchange rate variations: If exchange rate fluctuations affect the cost of the trip, the resulting impact will be passed on in full to the selling price. This applies to services invoiced to the agency in foreign currencies.
* Variations in transport costs, taxes, and fees: Any changes in these costs will be passed on in full to the selling price of the trip.
4. Cancellation Fees
Any cancellation by the traveler or client will incur fees calculated based on the originally scheduled departure date, in accordance with the specific Terms and Conditions of Sale provided at the time of booking.
The following written requests from the client shall be considered cancellations:
* Change of departure city.
* Change of destination.
* Change of hotel or travel arrangements.
* Change of departure date.
* Change of first or last name, or the number of booked travelers.
5. Accommodation
* In accordance with international standards, hotel rooms are generally available from 2:00 PM on the day of arrival until 12:00 PM on the day of departure, regardless of the actual arrival or departure times.
* We reserve the right to replace the scheduled hotel with another establishment of the same category for technical reasons, in cases of force majeure, or due to actions by third parties.
* Our prices are based on contracted rates. Consequently, promotional rates offered locally on specific dates cannot be taken into account, and no claims or refund requests relating to this matter will be accepted.
* Descriptions are prepared with care in collaboration with the relevant establishments. However, they are not contractually binding, and we cannot be held liable for changes occurring after publication.
* The number of meals provided depends on the number of nights booked and spent at the hotel.
* Full board begins with dinner on the first night and ends with breakfast on the last morning.
* Drinks are generally not included unless expressly stated otherwise.
* Children under the age of 2 are not provided with an adult-sized bed in hotels.
* Connecting double rooms are subject to availability.
6. Promotions and Special Offers
Participants may have paid different rates for the same stay.
Customers who paid the standard rate displayed on our website are not eligible for a retroactive refund under any circumstances.
The partner hotel determines the discount percentage and the dates during which the offer applies at its own discretion.
Contracted discounts cannot be combined with any other promotional offers.
7. Payment
Registration becomes effective upon signature by the client, provided that availability has not been lost in the meantime.
Registration requires immediate payment of the full amount.
The following shall not constitute final settlement of the debt:
* Providing a payment card number before authorization has been obtained from the processing center.
* Submitting a check before it has cleared, except in the case of a certified bank check.
* Sending a postal money order before it has been cashed.
* Making a bank transfer before confirmation has been received from our bank.
The outstanding balance must be paid no later than 30 days before departure, without the need for a reminder from us, under the same conditions applicable to the deposit.
Failure to meet this deadline entitles us to terminate the contract. In such cases, the buyer shall not be entitled to a refund of the deposit or any form of compensation, and the cancellation shall be deemed to have been initiated by the buyer.
8. Credit Card Payment
For security reasons and due to instances of credit card fraud, please note that you will be required to present the credit card used to pay for your stay at the hotel reception upon check-in.
You will also be required to provide valid identification confirming that you are the holder of the credit card.
Failure to comply with these requirements may result in the hotel refusing your reservation.
9. Complaints
Any complaint regarding your stay must be reported before the end of the stay, allowing us the opportunity to address the issue while you are still at the establishment.
Any complaint concerning the stay that has not been resolved after we have been notified must be submitted to us within 30 days of the scheduled end date of the service, by registered mail with acknowledgment of receipt.
Any complaint that is not reported at the time the incident occurs may not be given serious consideration.
10. Jurisdiction
In the event of a dispute, the courts of Gabès, Tunisia, shall have exclusive jurisdiction.
This document has been corrected and reformatted for clarity and consistency in English. The legal provisions have not been independently verified.